The Difference is Personal
| What Matters to You | Templeman Opticians | National Chains (OutsideClinic, Specsavers) |
|---|---|---|
| Same optometrist every visit | ✓ GuaranteedYour residents see the same face. Every time. No exceptions. | ✗ Rotating staffDifferent optometrist each visit. Residents never build rapport. |
| Direct contact | ✓ Mobile numberCall or text your optometrist directly. No call centres. | ✗ Call centreQueue on a national line. Speak to someone who doesn't know your home. |
| Emergency response | ✓ Within 48 hoursBroken glasses? Sudden vision change? We're there. | ✗ 2–4 weeksEmergency appointments queue behind scheduled visits. |
| Local knowledge | ✓ Essex born & bredWe know your GPs, your hospitals, your roads, your community. | ✗ National coverageThey're everywhere, so they're nowhere specific. |
| Relationship depth | ✓ PartnershipAnnual planning, staff training, CQC prep included. | ✗ TransactionalTest and leave. No ongoing relationship management. |
| CQC support | ✓ Hands-onWe help you prepare for inspections with resident records and staff briefings. | ✗ Standard reportAutomated report only. No inspection preparation support. |
| Business model | ✓ Family ownedThree generations. Every decision made locally. No shareholders. | ✗ Corporate ownedOutsideClinic is owned by Specsavers (£3bn company). Priorities differ. |
| Hearing tests | ✓ Eye care onlyWe focus entirely on vision. No upsell pressure. | ✗ Bundled upsellEye visit becomes a sales pitch for hearing aids. |
🔒 The Templeman Relationship Guarantee
We're so committed to consistency that we put our money where our mouth is:
"If we're ever forced to send a different optometrist to your home or care facility, that visit is completely free. No exceptions, no small print."
This guarantee applies to all block contract care homes and private domiciliary patients. We don't expect to use it — but it's there to prove our commitment.
48hEmergency response time
1Optometrist. Every visit. Guaranteed.
0Call centres. Direct mobile contact.
💡 Switching Offer for Care Homes
Already with a national provider? Switch to Templeman and get:
- 20% off your first 3 months — no contract tie-in required
- Free trial visit for up to 5 residents before you commit
- Referral bonus: refer another care home and both get 10% off your next invoice
Ready to experience the difference?
Book a free trial visit or request a no-obligation quote.